Incident History

Event
Last Updated
[Synology Update] Service Unstable from 2024-05-31 16:00:00 UTC +08:00 to 2024-06-03 09:30:00 UTC +08:00
2024-06-04 11:51:01 ( UTC +08:00 )

Resolved - The incident has been resolved.

2024-06-04 11:51:01 ( UTC +08:00 )

Active Insight Service Outage from 2024-05-21 11:27:00 UTC +08:00 to 2024-05-21 12:12:00 UTC +08:00
2024-05-22 17:38:54 ( UTC +08:00 )

Resolved - The incident has been resolved.

2024-05-22 17:38:54 ( UTC +08:00 )

Active Insight Service Outage from 2024-05-20 03:07:00 UTC +08:00 to 2024-05-20 06:27:00 UTC +08:00
2024-05-20 09:30:35 ( UTC +08:00 )

Resolved - The incident has been resolved.

2024-05-20 09:30:35 ( UTC +08:00 )

Synology Account is under maintenance from 2024-05-08 06:00:00 UTC +08:00 to 2024-05-08 10:00:00 UTC +08:00
2024-05-08 10:16:58 ( UTC +08:00 )

Resolved - The incident has been resolved.

2024-05-08 10:16:58 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2024-05-08 08:38:50 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2024-05-08 08:04:04 ( UTC +08:00 )

Synology Account Service Unstable from 2024-04-29 14:55:00 UTC +08:00 to 2024-04-29 15:30:00 UTC +08:00
2024-04-30 17:09:22 ( UTC +08:00 )

Resolved - The incident has been resolved.

2024-04-29 15:33:00 ( UTC +08:00 )

[Synology Update] Service Unstabled Due to Unexpected Requests from 2024-04-02 17:35:00 UTC +08:00 to 2024-04-03 18:01:00 UTC +08:00
2024-04-03 19:01:47 ( UTC +08:00 )

Resolved - The incident has been resolved.

2024-04-03 19:01:47 ( UTC +08:00 )

Monitoring - A fix has been implemented and we are monitoring the results.

2024-04-03 18:51:12 ( UTC +08:00 )

Monitoring - A fix has been implemented and we are monitoring the results.

2024-04-03 18:48:09 ( UTC +08:00 )

Monitoring - A fix has been implemented and we are monitoring the results.

2024-04-03 18:47:41 ( UTC +08:00 )

QuickConnect scheduled server upgrade from 2024-03-28 09:00:00 UTC +08:00 to 2024-03-28 11:00:00 UTC +08:00
2024-03-28 11:00:36 ( UTC +08:00 )

Completed - The scheduled maintenance has been completed.

2024-03-28 11:00:00 ( UTC +08:00 )

In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

2024-03-28 09:00:00 ( UTC +08:00 )

Scheduled - QuickConnect service is scheduled to undergo a server upgrade on March 28, 2024, from 9:00 a.m. to 11:00 a.m. (GMT+8). During this period, there may be a 2-minute interruption in QuickConnect ID registration or new connections, but existing users' service won't be affected.

2024-03-27 16:44:27 ( UTC +08:00 )

DDNS service scheduled server upgrade from 2024-03-28 09:00:00 UTC +08:00 to 2024-03-28 11:00:00 UTC +08:00
2024-03-28 11:00:36 ( UTC +08:00 )

Completed - The scheduled maintenance has been completed.

2024-03-28 11:00:00 ( UTC +08:00 )

In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

2024-03-28 09:00:00 ( UTC +08:00 )

Scheduled - DDNS service is scheduled to undergo a server upgrade on March 28, 2024, from 9:00 a.m. to 11:00 a.m. (GMT+8). During this period, there may be a 2-minute interruption in DDNS registration or new connections, but existing users' service won't be affected.

2024-03-27 16:46:24 ( UTC +08:00 )

QuickConnect service is scheduled to undergo a server upgrade from 2024-02-29 09:00:00 UTC +08:00 to 2024-02-29 15:00:00 UTC +08:00
2024-02-29 17:55:58 ( UTC +08:00 )

Scheduled - QuickConnect service is scheduled to undergo a server upgrade on February 29, 2024, from 9:00 a.m. to 15:00 p.m. (GMT+8). During this period, there may be a 2-minute interruption in QuickConnect ID registration, but currently registered users' services will not be affected.

2024-02-29 17:51:06 ( UTC +08:00 )

Completed - The scheduled maintenance has been completed.

2024-02-29 15:00:00 ( UTC +08:00 )

In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

2024-02-29 09:00:00 ( UTC +08:00 )

Synology Account Service Unstable from 2024-02-17 04:43:00 UTC +08:00 to 2024-02-17 08:55:00 UTC +08:00
2024-02-17 10:18:02 ( UTC +08:00 )

Resolved - The incident has been resolved.

2024-02-17 10:18:02 ( UTC +08:00 )

QuickConnect service is unstable due to network outage of ISP from 2023-12-22 04:53:00 UTC +08:00 to 2023-12-22 09:10:00 UTC +08:00
2023-12-22 15:06:19 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-12-22 15:06:19 ( UTC +08:00 )

Synology Account Service Unstabled from 2023-12-21 04:25:00 UTC +08:00 to 2023-12-21 06:05:00 UTC +08:00
2023-12-21 11:42:41 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-12-21 11:42:41 ( UTC +08:00 )

[C2 US Region] C2 Service Instability Due to Network Issues from 2023-11-18 20:00:00 UTC +08:00 to 2023-11-20 14:20:00 UTC +08:00
2023-11-20 14:54:18 ( UTC +08:00 )

Resolved - Due to unstable network issues, accessing C2 services might encounter timeouts or delays.

2023-11-20 14:54:18 ( UTC +08:00 )

DDNS service is unstable due to network outage of ISP from 2023-11-09 00:26:00 UTC +08:00 to 2023-11-09 00:40:00 UTC +08:00
2023-11-09 09:28:23 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-11-09 09:28:23 ( UTC +08:00 )

Identified - The issue has been identified and a fix is being implemented.

2023-11-09 00:42:50 ( UTC +08:00 )

[Synology Update] Service Unstable due to data volume abnormal from 2023-10-27 17:45:00 UTC +08:00 to 2023-10-28 13:15:00 UTC +08:00
2023-10-28 14:10:57 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-10-28 14:10:57 ( UTC +08:00 )

[Synology Update] Service Unavailable from 2023-10-14 18:55:00 UTC +08:00 to 2023-10-16 09:40:00 UTC +08:00
2023-10-16 10:05:06 ( UTC +08:00 )

Resolved - Update service is unavailable due to database connection problem

2023-10-16 10:04:31 ( UTC +08:00 )

[DDNS] DDNS Service Instability Due to Network Issues from 2023-10-14 16:30:00 UTC +08:00 to 2023-10-14 18:30:00 UTC +08:00
2023-10-14 19:20:10 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-10-14 19:20:10 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2023-10-14 17:57:13 ( UTC +08:00 )

[DDNS] DDNS service is unavailable due to caching server connectivity issues from 2023-10-06 01:46:00 UTC +08:00 to 2023-10-06 09:43:00 UTC +08:00
2023-10-06 09:49:29 ( UTC +08:00 )

Resolved - "Synology DDNS service experienced a connectivity issue with its cache server but is now fully restored and operational."

2023-10-06 09:49:29 ( UTC +08:00 )

[C2 EU Region] C2 Service Instability Due to Network Issues from 2023-08-23 17:00:00 UTC +08:00 to 2023-08-23 18:00:00 UTC +08:00
2023-08-31 18:05:40 ( UTC +08:00 )

Resolved - Due to unstable network issues, accessing C2 services might encounter unexpected errors or delays.

2023-08-23 18:12:27 ( UTC +08:00 )

[C2 US Region] C2 Service Instability Due to Network Issues from 2023-08-30 04:22:00 UTC +08:00 to 2023-08-30 08:48:00 UTC +08:00
2023-08-31 18:05:22 ( UTC +08:00 )

Resolved - issues resolved

2023-08-30 09:43:16 ( UTC +08:00 )

Identified - Due to unstable network issues, accessing C2 services might encounter unexpected errors or delays.

2023-08-30 04:22:51 ( UTC +08:00 )

[C2 US Region] C2 Service Instability Due to Network Issues from 2023-08-30 00:52:00 UTC +08:00 to 2023-08-30 04:20:00 UTC +08:00
2023-08-31 18:05:04 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-08-30 04:21:41 ( UTC +08:00 )

Investigating - Due to unstable network issues, accessing C2 services might encounter unexpected errors or delays.

2023-08-30 01:32:48 ( UTC +08:00 )

Synology Account Service Unstabled Due to Unexpected Requests from 2023-08-28 13:10:00 UTC +08:00 to 2023-08-28 13:45:00 UTC +08:00
2023-08-28 13:48:45 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-08-28 13:48:45 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2023-08-28 13:45:24 ( UTC +08:00 )

CDN malfunction, Package Center and DSM update service would be affected. from 2023-07-28 08:00:00 UTC +08:00 to 2023-07-31 11:00:00 UTC +08:00
2023-08-14 09:58:28 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-08-11 15:19:18 ( UTC +08:00 )

DDNS service is unstable due to network outage of ISP from 2023-08-09 17:56:00 UTC +08:00 to 2023-08-10 00:01:00 UTC +08:00
2023-08-10 08:55:37 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-08-10 08:55:37 ( UTC +08:00 )

Identified - The issue has been identified and a fix is being implemented.

2023-08-09 20:08:59 ( UTC +08:00 )

Identified - ISP is actively working to mitigate this issue.

2023-08-09 20:05:36 ( UTC +08:00 )

[QuickConnect] QuickConnect relay service is unavailable in SG region and US region due to ISP maintenance from 2023-07-28 17:11:00 UTC +08:00 to 2023-07-29 20:51:00 UTC +08:00
2023-08-07 16:41:04 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-08-07 16:39:15 ( UTC +08:00 )

Synology Account global site is under maintenance from 2023-07-22 08:00:00 UTC +08:00 to 2023-07-22 16:43:00 UTC +08:00
2023-07-22 16:43:54 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-07-22 16:43:54 ( UTC +08:00 )

Monitoring - A fix has been implemented and we are monitoring the results.

2023-07-22 07:21:11 ( UTC +08:00 )

Inability to Subscribe C2 Services or Modify Existing Subscriptions from 2023-07-18 17:10:00 UTC +08:00 to 2023-07-18 17:20:00 UTC +08:00
2023-07-19 13:54:36 ( UTC +08:00 )

Resolved - A brief cloud service disruption occurred due to unstable network connectivity, preventing users from subscribing C2 services or modifying existing subscriptions. The incident has been resolved, and services are now fully functional.

2023-07-19 13:54:36 ( UTC +08:00 )

Active Insight temporarily unavailable from 2023-07-18 19:08:00 UTC +08:00 to 2023-07-18 22:00:00 UTC +08:00
2023-07-19 10:14:22 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-07-19 10:14:22 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2023-07-18 19:08:58 ( UTC +08:00 )

Synology Account China site is unstable from 2023-07-11 13:14:00 UTC +08:00 to 2023-07-14 14:00:00 UTC +08:00
2023-07-11 14:40:01 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-07-11 14:40:01 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2023-07-11 13:19:10 ( UTC +08:00 )

Investigating - We are currently investigating this issue.

2023-07-11 13:15:15 ( UTC +08:00 )

Active Insight temporarily unavailable from 2023-07-05 17:00:00 UTC +08:00 to 2023-07-05 23:00:00 UTC +08:00
2023-07-06 18:01:15 ( UTC +08:00 )

Resolved - The incident has been resolved.

2023-07-05 23:00:00 ( UTC +08:00 )